Product Details

 

(구매전 꼭 확인 바랍니다)

● 제품 이미지는 용량및 품목에 따라 상이할수 있습니다.
  
    또한 제품(카트리지,공급기외) 종류에 따라 별도의 부자재등이 필요한

    제품도 있으니 구입전 확인하시기 바랍니다.
  
    부품류 장착 및 분해조립등에 관한 상세설명은 별도로 제공하지 않으니

    구입에 유의해 주시기 바랍니다.
  
    상세설명서의 제공유무의 이유로 반품 환불은 배송비가 부과됩니다.

● 제품으로 인한 불량이 아닌 제품조작 미숙 및 개조등 소비자부주의로

    인한 불량발생의 따른 책임소재는 소비자에 있어 AS처리가 안되므로

    유의하시고 구매하시기 바랍니다.

● 무한리필관련제품은 파손,잉크가 새는것 외에는 반품 사유가 안됩니다.

 

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(교환/환불/반품 정보)

● 고객의 변심<7일이내>에 의한 교환 및 반품인 경우에는 배송비와

   반송비는 고객 부담이며, 제품 출고후 15일이 지난 제품은 A/S불가

   합니다.

● 당사에서 판매한 제품에 대해서만 A/S 가능하며, 당사 제품이외의

    부품 또는 완제품에 대해서는 A/S불가 합니다.

● 교환/반품 배송 도중 제품이 파손될 염려가 있으니 반드시 수평을

   유지하여 구입시의 박스를 사용하시고 없을 시에는 스폰지 또는

   완충제를 충분히 집어넣어 배송 도중 파손되지 않도록 주의해

   주시고,포방박스 겉면에 "취급주의"와 같은 문구를 크게 적어 배송중

   파손을 예방하십시오.

● 운송 도중 제품 손,망실 발생시 운송사와 고객과의 문제이며 당사에서는

   이에 대한 책임과 의무가 없습니다.
 
● 상품 수령인의 책임있는 사유로 상품등이 멸실 또는 파손 및 훼손된

   경우,포장을 개봉하였거나 포장이 훼손되어 상품 가치가 상실된 경우

   따른 반품/교환은 판매자 기준에 따릅니다.

● 반품및 교환 택배 요청시 꼭 담당자와 통화후 처리해주시기 바랍니다.

   통화가 안된 반품및 교환건은 추가배송비가 발생할수있습니다.

● A/S접수 후 당사로 제품을 보내주실 때는 반드시 구입자성함, 주소,

   연락처, 반품LIST 반품사유를 함께 보내 주십시오

● 상품의 교환, 취소, 반품의 경우에는 아래 전화번호로 연락 주시면

    신속히 처리해드리겠습니다.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 3 - 7 days
• Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

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